John
Dillender is a Customer Service and Support Executive...
...with
over 30 years’ domestic and international
experience in high technology, outsourcing and manufacturing
support services. His expertise, gained while working
in multinational corporate environments, is focused
on team building and maximizing operational efficiencies.
Prior
to leaving the corporate world for consulting, John
served as Vice President of Service & Support
for Epson America, Inc. from 2001
to 2006, with responsibility for over 600 employees
in the US, Canada and Latin America.
During
his tenure with Epson, his accomplishments included:
•
Implementation of strategies resulting in cost
reductions of more than $20 million over a four
year period
• Successful offshoring
of North American call center, producing expected
savings of over $8 million in three years
-
•
Planning and management of construction and consolidation
of a 750,000 sq ft repair depot and distribution
center for the American region, with anticipated
savings of $7.1 million over five years
Under
John’s leadership, Epson received recognition
from PC Magazine with an “A” rating
for customer service excellence. His achievements
in the service and support area have also been recognized
by Epson through the presentation of six Presidents
Awards for outstanding performance, customer satisfaction,
innovation, and continuous improvement.
Prior
to Epson, John worked in various management positions
for Microdyne, Digital Equipment Corporation, Wang
Laboratories, Tektronix Inc. and Honeywell.
John
is a member of the Society of Consumer Affairs Professionals
(SOCAP), The Computer Technology Industry Association
(COMPTIA), and the Association of Field Service
Managers (AFSMI).
John
is a veteran who served with the US Marines. He
resides in LaQuinta, California with his wife and
when he’s not working, plays golf every chance
he gets. |
